Returns & Exchanges

We want you to love your Steve Madden purchase; however, if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund. Please ensure items are unworn, in their original packaging, and accompanied by the original receipt or packing slip.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original box and include the completed return form inside the package to ensure faster processing.

3

Print & Attach Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.

4

Drop Off & Track

Take your package to the nearest authorized drop-off point and keep your proof of postage until your refund has been fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing